All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that Custom Products may take 3 to 7 days to produce.

Domestic Shipping Rates and Estimates

flat rate shipping: We offer free shipping to the USA

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@jewdiva.com with your name and order number, and we will look into it for you.

To track your order please click here

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@jewdiva.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Check our return policy here

If you have any further questions, please don't hesitate to contact us at support@jewdiva.com.

Returns & Exchanges

How do I place a return or exchange?

We're sorry you didn't love your JEWDIVA. Please reach out to Support@jewdiva.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

Help! I can’t find my return slip.

Don’t worry—JEWDIVA packages don’t include return slips. Just reach out to Support@jewdiva.com and we’ll help you place your return or exchange.

What’s your return policy?

All returns must be processed within 30 days of receiving the order.

To place a return, or if you are having trouble making a return within the 30-day timeframe, please reach out to Support@jewdiva.com.

Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at Support@jewdiva.com and we’ll be sure to get you the JEWDIVA you ordered!

What’s your return process if i’m not happy with the product?

Yes within 30 days after receiving your package. Here are your packing instructions:

1. Securely pack the items in a box.
2. Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
3. Use the address listed and affix the appropriate amount of postage.
4. Ship package from the nearest post office or shipping company of your choice.

If you did not receive a return label please send an e-mail to Support@jewdiva.com

Please note! If you have received a faulty product, it is important that you send an e-mail toSupport@jewdiva.com before returning your order.

We will then be able to help you with the returns procedure and find an appropriate solution. 

NOTE: If your order has not been purchased via www.jewdiva.com the return policy applied to the shop where you did purchase the product.